Many consumers want to get the best price possible for electricity and gas services. They also expect energy providers to offer top-quality customer service that meets their needs. Both are understandable and reasonable goals to have, but there’s one catch. The consumer needs to keep their energy provider up-to-date on any changes that can affect energy services.
When you initiate service all of your information should be current, but that may not be the case one, two or five years down the line. Many consumers stay on their current energy plan, however, they don’t update their information. It’s a move that could end up being costly.
Let’s look at the top five reasons people should keep their energy plan information up-to-date.
Reason #1 – It Could Save You Money
The number one reason to make sure your information is updated with your energy provider is it could save you money. There are a few ways that this can help you save.
Keeping your information updated ensures that you get to take advantage of rebates and discounts that you qualify for. One of the best examples of this is the Low Income Home Energy Assistance Program (LIHEAP). It’s a federal program that’s administered by each state at the local level.
There could also be special promotions that are only offered to certain consumers based on qualifications. For example, there could be a free tablet giveaway for households with school age children. You never know when there could be a new promo or program, so make sure your info is current.
Reason #2 – Helps You Find the Plan That Fits Your Needs Best
Finding the right energy plan is about more than the price per kilowatt hour. It’s a balance between budget and needs. When we know your current situation we’re better equipped to suggest a plan that meets both. The goal is to make sure you have all the necessities covered without spending extra. That could mean taking the time to understand your energy usage before updating your information.
Reason #3 – More Personalized Customer Service
The more accurate your information is, the better customer service we can provide. Most energy consumers want personalized customer service, which we are happy to provide. However, that requires having updated, accurate information about a customer. It allows us to make every contact more meaningful and minimize needless communication. Keeping us in the know is an easy way to make sure you get the best service possible.
Reason #4 – You Won’t Miss Important Updates
The updates sent by your energy provider aren’t just based on your address. It comes back to the previous point about getting better customer service. We’ll of course notify you of blackouts, brownouts and scheduled maintenance in your area, but there’s a lot more information that can be beneficial.
One example could be letting your energy provider know your top interests. You may note that you are interested in solar panel systems. That could prompt a message down the road letting you know there’s a new tool for measuring solar potential. Or you could qualify for a real-time electric meter upgrade if you’re interested. These are just a few examples of how up-to-date information helps us keep you updated.
Reason #5 – You Could Qualify for Programs
There are a number of special programs offered by the federal, state and local governments in addition to programs offered by utilities and retail energy providers like Major Energy. The only problem is you may not know about them because your information isn’t up-to-date.
Consumers will often receive a notice about a program if they qualify for it based on the information that’s available. Qualification could depend on different things like the number of people in your household, amount of energy consumed or household income.
The benefits of these programs extend beyond lowering your monthly energy bill. They could help pay for energy saving home improvements, efforts to improve air quality inside your home or utilizing green energy.
Major Energy can help you optimize your energy plan with your most up-to-date info. Check out your account or contact us to learn about the latest promotions and plans!
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